Frequently Asked Questions (FAQs)
1. What is included in each craft box?
Each craft box contains high-quality materials, step-by-step instructions, and any additional items needed to complete the projects. Specific contents vary by box, but all are designed to inspire creativity and provide hours of fun.
2. What age range are the craft boxes suitable for?
Our craft boxes are designed for children aged 3-9. Each box includes projects suitable for a range of skill levels.
3. How do I purchase a craft box?
You can purchase our craft boxes directly through our website. Simply browse our selection, add your desired items to your cart, and proceed to checkout. We accept all major credit cards and PayPal.
4. Do you offer subscriptions for craft boxes?
Yes, we offer monthly subscription plans that deliver a new craft box to your doorstep every month. Choose from our various subscription options to find the perfect fit for your family.
5. How long does shipping take?
Orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days, depending on your location. Expedited shipping options are also available at checkout.
6. Can I customize a craft box?
At this time, we do not offer customization for individual craft boxes. However, our Ultimate Craft Box Collection provides a wide variety of projects to suit different interests and skill levels.
7. What is your return policy?
We want you to be completely satisfied with your purchase. If you are not happy with your craft box, please contact our customer service within 30 days of receipt for a full refund or exchange. Items must be unused and in their original packaging.
8. Do you ship internationally?
Currently, we ship within the United States and Canada. We are working on expanding our shipping options to other countries in the near future.
9. How can I contact customer service?
You can reach our customer service team via email at support@thekidscraft.com or online chat. Our hours of operation are Monday through Friday, 11 AM to 5 PM CST.
10. Are the materials in the craft boxes safe for children?
Yes, all materials included in our craft boxes are non-toxic and safe for children. We prioritize safety and quality in every product we offer.